TV and Video Repairs in East London

Summary of changes

Terms And Conditions

(from 1 May 2004)

1.1 Any contract for the servicing or repair  of any product shall be with T.V. Repairman  ("TVR") and shall be deemed to incorporate these conditions in any document or other communication used by the person requesting the servicing to be done ("the Customer"). In the event of conflict  these conditions shall prevail.

1.2 No amendment or addition to these conditions shall form part of any contract unless made or specifically agreed to be by TVR in writing. Such amendments will entitle TVR to adjust the price and any delivery dates appropriately.

1.3 No Service Contract shall come into existence until the Customer’s order or request for service has been accepted by TVR. TVR shall not be obliged to accept any such orders or requests.

2.1 We offer fixed price repairs regardless of the fault, the quoted price is fully inclusive of all parts, labour and any taxes. The fixed price offer applies only to one fault as reported by the customer.

2.2 The fixed price offer does not apply to faulty tubes or any other expensive parts, in which case we will provide a free estimate before any work is undertaken.

2.3 The fixed price offer does not apply in cases of extensive damage, or when a previous unsuccessful repair was attempted by someone else, in which case we will provide an estimate before any work is undertaken.

2.4 Quotations/estimates are issued subject to the price and availability of the necessary components required at the time of acceptance.

2.5 TVR  reserve the right to submit a revised estimate if:-

2.5.1 the need for additional work becomes apparent after the remedial work has commenced

2.5.2 the cost of any parts are subject to price amendment

2.5.3 work will be suspended pending the receipt of further instructions if clauses 2.5.1 or 2.5.2 become effective

2.6 When clause 2.5 applies, and the revised estimate has been refused or additional  parts are no longer available, the Customer is liable for the full payment of  the work been done.

2.7 Where an estimate has been provided and there has been no reply within 30 days we will assume the item is a refused estimate . 

3. Service and Repairs

3.1 TVR agrees to use all reasonable endeavors to service or repair the Product and/or to remedy any faults on it as reported by the Customer.

3.2 The time of repair is subject to availability of the parts and may take up to 30 days. If within this period the Customer decides to cancel the repair, the Customer is  liable to pay  the full estimate or the full amount of the fixed price offer  (whatever is greater).

3.3 TVR will make every effort to keep a comprehensive stock of commonly used parts. With the increasing complexity of modern goods and a vast overall range of spares, we are unable to stock all spares.

3.4 Spares that are not commonly used will therefore be drawn from the manufacturer and TVR will use its best endeavors to ensure a swift delivery.  TVR may request an advanced payment with orders for such spares.

3.5 Any repair is subject to availability of the necessary parts.

4. Price

4.1 The Customer shall be charged for replacement parts, labour and delivery (if applicable) at the standard rates set by TVR  from time to time.

4.2 TVR shall reserve the right to request a deposit against any repair which in its opinion is likely to exceed a proportion of the depreciated value of the Product.

4.3 The charges for all services provided (including the provision of estimates) do not include carriage/delivery charges.

4.4 Prices are subject to alteration by TVR at any time without prior notice.

4.5 The minimum charge for any repair is the "fixed price offer" at the standard rate unless agreed otherwise.

5. Packaging

The specification for packaging the Product for return to the Customer after service, repair or replacement shall be entirely at the discretion of TVR who shall have the right to pack the Product in such a manner, with such materials and in such quantities as TVR  in it’s absolute discretion thinks fit and it shall not be obliged to comply with any packaging instructions or any requests from the Customer.

Should the Customer requests that the Product is to be collected from themselves and TVR agrees to arrange for the collection of the Product, the Customer shall be entirely responsible for the correct packaging of the Goods and TVR shall under no circumstances be responsible for loss or damage to the Goods due to insufficient or improper packaging nor shall TVR be responsible for any other consequential loss or damage whatsoever, however arising.

7. Delivery

7.1 Unless otherwise expressly stated in writing by TVR the Product shall be held at TVR’s premises for collection or if requested by the Customer and agreed to by TVR,  TVR shall make an arrangement to deliver the Product to an address specified by the Customer by any method of transportation at the option of TVR. TVR  will charge for delivery at the standard rate.

7.2 Whilst TVR will use all reasonable endeavours to keep any agreed delivery date it accepts no liability whatsoever for any loss or damage resulting from delays howsoever the same shall have been caused. 

8.1 The risk of loss or damage to the Product shall pass to TVR upon delivery to TVR’s premises. It shall pass from TVR to the Customer upon delivery of the Product after service, repair or replacement to the address specified by the Customer or into custody on his/her behalf (whichever is sooner), whereupon the Customer shall be responsible for obtaining and paying for appropriate insurance.

8.2 TVR shall not be liable for loss or damage to video tapes, audio tapes, Compact Discs or phonograph records included with the Product by the Customer or signals recorded thereon.

8.3 In the case of loss or damage (other than listed in 8.2), TVR's liability is limited to the depreciated value of the Product minus the estimate for repair or £50.00 (whatever is greater). If the Product has been found to be beyond economical repair (BER), it has no depreciated value.

8.4 When calculating the depreciated value, the life expectancy of electronic equipment is taken between 4 - 7 years depending on the amount of use, the quality of the goods and the environment in which they are used.

All due payments  must be paid on or before delivery of the  Product by TVR or it’s collection by the Customer.

10.1 When the Product is ready for collection or delivery TVR shall contact the Customer at the address or by phone specified by the Customer . The Customer shall inform TVR of reasonable times during normal working hours when the Product will be collected from TVR’s premises. If the Customer does not contact TVR within three months , the title to the Product shall pass to TVR, who shall be free to dispose of or sell the Product. If the Product is sold, the Customer is entitled to any proceeds left over once we recovered any amount owed by the Customer plus our expenses in this process.

10.2 Where the Customer was informed that the Product is beyond economical repair or where the estimate has been refused, the Customer shall inform TVR of reasonable times during normal working hours when the Product will be collected from TVR’s premises. If the Product is not collected within one calendar month, the title to the Product shall pass to TVR, who shall be free to dispose of the Product. The Customer will be liable for any charges for such a disposal.

11.1 TVR warrants that any repair made hereunder shall be free of defect in material and workmanship for the period of ninety days after delivery or collection of the Product to the Customer . 

11.2 This warranty does not cover any other faults not previously reported by the Customer or any new faults developed during the warranty period.

11.3 This warranty excludes wear and tear, physical damage, any damage due to incorrect use or misuse and any damage due to unauthorized repair or attempt to repair.

11.4 TVR does not accept any responsibility when the Product is used in adverse environment or conditions outside the specifications or if the Product has been subjected to unapproved modifications or was used in combination with other equipment with unapproved modifications.